{"id":6704,"date":"2015-05-27T04:00:18","date_gmt":"2015-05-27T09:00:18","guid":{"rendered":"https:\/\/www.rocksdigital.com\/?p=6704"},"modified":"2025-06-16T13:49:46","modified_gmt":"2025-06-16T18:49:46","slug":"how-do-you-measure-success","status":"publish","type":"post","link":"https:\/\/www.rocksdigital.com\/how-do-you-measure-success\/","title":{"rendered":"How Do You Measure Success? Sales, Phone Calls, ROI"},"content":{"rendered":"<figure id=\"attachment_40126\" aria-describedby=\"caption-attachment-40126\" style=\"width: 1000px\" class=\"wp-caption aligncenter\"><img fetchpriority=\"high\" decoding=\"async\" class=\"size-full wp-image-40126\" src=\"https:\/\/www.rocksdigital.com\/wp-content\/uploads\/2015\/05\/measuring-success-rocks-digital.jpg\" alt=\"Measuring Success Through Sales, Phone Calls, ROI\" width=\"1000\" height=\"674\" srcset=\"https:\/\/www.rocksdigital.com\/wp-content\/uploads\/2015\/05\/measuring-success-rocks-digital.jpg 1000w, https:\/\/www.rocksdigital.com\/wp-content\/uploads\/2015\/05\/measuring-success-rocks-digital-300x202.jpg 300w, https:\/\/www.rocksdigital.com\/wp-content\/uploads\/2015\/05\/measuring-success-rocks-digital-768x518.jpg 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><figcaption id=\"caption-attachment-40126\" class=\"wp-caption-text\">Image Credit \u2013 Pixelbliss\/Shutterstock.com<\/figcaption><\/figure>\n<p>What is that one thing you should do every day to <a href=\"https:\/\/www.rocksdigital.com\/take-the-sales-success-iq-test\/\">ensure your success?<\/a>\u00a0The short answer is \u201c<strong>show up<\/strong>\u201d. However if you show up, but don\u2019t track the results you get by showing up then how do you know if it was really a\u00a0success? There are a multitude of things to be done daily that will ultimately translate to success and every business owner has his\/her own definition of success and what to measure to achieve it.<\/p>\n<p>As a business owner, it is necessary to measure and track revenue, operating expenses, gross profit, operating income and net earnings. In order to build a profitable, sustainable business, you need to go farther and develop performance benchmarks and metrics to measure and track your progress. Just \u201cfeeling good\u201d about how the business is doing and the prospects for a bright future are not enough.<\/p>\n<blockquote><p><em>\u201cIf you can\u2019t measure it, you can\u2019t manage it.\u201d ~<\/em>\u00a0Peter Drucker<\/p><\/blockquote>\n<h2>How Do You Measure Success?<\/h2>\n<p><strong>For sales, as an example, you need to develop performance metrics to track activity and results.<\/strong><\/p>\n<ol>\n<li># of Dials (Connections).<\/li>\n<li># of First Calls <a href=\"https:\/\/www.rocksdigital.com\/how-to-sell-to-decision-makers\/\">(talked to the decision-maker)<\/a>.<\/li>\n<li># of Sales Calls.<\/li>\n<li># of New Proposals.<\/li>\n<li># Closed Sales.<\/li>\n<li># of New Customers Added.<\/li>\n<li>Revenue from New Sales.<\/li>\n<li>Sales Conversion Rates.<\/li>\n<li>Sales Goals vs. Actual Results.<\/li>\n<\/ol>\n<p><strong>Other critical sales related metrics to track and evaluate.<\/strong><\/p>\n<ul>\n<li>Average sales transaction size.<\/li>\n<li>Average return on sales.<\/li>\n<li>Cost of acquiring a new customer.<\/li>\n<li>Average frequency of purchase.<\/li>\n<li>Average customer life-cycle.<\/li>\n<li>Lifetime value (LTV) of a customer.<\/li>\n<li>ROI on customer acquisition.<\/li>\n<\/ul>\n<p>Establishing similar metrics for all functional areas of the business is important to broadly measure success and identify any performance gaps.<\/p>\n<blockquote><p><em> \u201cYou can\u2019t improve what you don\u2019t measure.\u201d<\/em><\/p><\/blockquote>\n<p>Now, another very important consideration is to select the right benchmarks for comparison to determine how you\u2019re doing against the established performance \u201cstandards\u201d.<\/p>\n<h3>Measurement Standards to Consider<\/h3>\n<ol>\n<li>Competitive ranking.<\/li>\n<li>Historical performance.<\/li>\n<li>Business plan objectives.<\/li>\n<\/ol>\n<p>While it\u2019s incumbent upon every business owner to measure and track performance, unless you have<a href=\"https:\/\/en.wikipedia.org\/wiki\/Benchmarking\" target=\"_blank\" rel=\"noopener\"> the right benchmarks<\/a> in place for comparative purposes, you\u2019re just collecting data.<\/p>\n<p>There are many qualitative and quantitative factors that ultimately go into determining how to define success. The more factors that can be measured and benchmarked to mark your overall progress, the better the odds of long-term success.<\/p>\n<div class='tm-tweet-clear'><\/div>\n<div class='tm-click-to-tweet'>\n<div class='tm-ctt-text'><a href='https:\/\/twitter.com\/share?text=How+Do+You+Measure+Success%3F+by+%40TresCoach+%23RocksDigital+%23Sales&#038;url=https:\/\/www.rocksdigital.com\/how-do-you-measure-success\/' target='_blank'>How Do You Measure Success? by @TresCoach #RocksDigital #Sales<\/a><\/div>\n<p><a href='https:\/\/twitter.com\/share?text=How+Do+You+Measure+Success%3F+by+%40TresCoach+%23RocksDigital+%23Sales&#038;url=https:\/\/www.rocksdigital.com\/how-do-you-measure-success\/' target='_blank' class='tm-ctt-btn'>Click To Tweet<\/a><\/p>\n<div class='tm-ctt-tip'><\/div>\n<\/div>\n<p><em><strong>Please share below what metrics you use to measure success. Are you going to change anything after reading this post? Let\u2019s discuss.<\/strong><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>What is that one thing you should do every day to ensure your success?\u00a0The short answer is \u201cshow up\u201d. However if you show up, but don\u2019t track the results you get by showing up then how do you know if it was really a\u00a0success? There are a multitude of things to be done daily that [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":40126,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[68],"tags":[408,409],"class_list":["post-6704","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-development","tag-business-tip","tag-measuring-success"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How Do You Measure Success? 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