{"id":16022,"date":"2017-11-30T09:37:01","date_gmt":"2017-11-30T15:37:01","guid":{"rendered":"https:\/\/www.rocksdigital.com\/?p=16022"},"modified":"2025-06-17T13:37:21","modified_gmt":"2025-06-17T18:37:21","slug":"questions-really-know-brand","status":"publish","type":"post","link":"https:\/\/www.rocksdigital.com\/questions-really-know-brand\/","title":{"rendered":"The 2.5 Most Important Questions to Ask to Really Know Your Brand"},"content":{"rendered":"<figure id=\"attachment_23657\" aria-describedby=\"caption-attachment-23657\" style=\"width: 1000px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/www.rocksdigital.com\/wp-content\/uploads\/2017\/11\/know-your-brand-1.jpg\"><img fetchpriority=\"high\" decoding=\"async\" class=\"size-full wp-image-23657\" src=\"https:\/\/www.rocksdigital.com\/wp-content\/uploads\/2017\/11\/know-your-brand-1.jpg\" alt=\"Most Important Questions to Ask to Really Know Your Brand\" width=\"1000\" height=\"668\" srcset=\"https:\/\/www.rocksdigital.com\/wp-content\/uploads\/2017\/11\/know-your-brand-1.jpg 1000w, https:\/\/www.rocksdigital.com\/wp-content\/uploads\/2017\/11\/know-your-brand-1-300x200.jpg 300w, https:\/\/www.rocksdigital.com\/wp-content\/uploads\/2017\/11\/know-your-brand-1-768x513.jpg 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/a><figcaption id=\"caption-attachment-23657\" class=\"wp-caption-text\">yavyav\/shutterstock.com<\/figcaption><\/figure>\n<p>When a prospective customer thinks about your brand \u00ad\u00ad\u2013 let\u2019s assume they already <a href=\"https:\/\/www.rocksdigital.com\/common-branding-mistakes\/\">know your brand<\/a> or company \u00ad\u2013 <strong>who<\/strong> do they think of? <em>(And I don\u2019t just mean you or the person answering the phones.)<\/em><\/p>\n<p>Normally, we\u2019d consider \u201cwhat\u201d they think of: your products\/services, your reputation, etc.<\/p>\n<p>But in this blog post, I\u2019m going to talk about the person that your company would be \u2013 if your company was a person. And then, do the same thing for your target audience. Why? Because these two things can tell you a lot about how you currently market yourself, and if you need to change direction for your future marketing efforts.<\/p>\n<h2>Really Know Your Brand? Answer 2.5 Questions and Find Out!<\/h2>\n<p>So, as promised, here are the 2.5 most important questions about your brand that you need to answer today.<\/p>\n<p><span class=\"callout\">Question #1: If your brand was a person, who would it be?<\/span><\/p>\n<p>Close your eyes (figuratively, or this post will be a really short read). Imagine that a big blue genie has popped out of a golden lamp, waved his magic wand at your company, and it brought <a href=\"https:\/\/lissaduty.com\/are-you-tired\/\" target=\"_blank\" rel=\"noopener\">your brand to life as a real-live person<\/a>.<\/p>\n<p>Who are you looking at? Is it a musclebound superhero? A confident surgeon in her hospital scrubs? A James Dean-lookin\u2019 \u201ccool dude\u201d in a leather jacket and blue jeans?<\/p>\n<p>If you\u2019re \u201cSmith Family Furniture\u201d or \u201cMama Victoria\u2019s Restaurant,\u201d you likely have your answer. Your personification would be Mom and\/or Pop\u00a0\u2013\u00a0probably 35\u201360, local entrepreneur, and a cornerstone of your community.<\/p>\n<p>But if you\u2019re a chemical company, is your brand a serious, bespectacled 55-year-old scientist in a lab coat?<\/p>\n<p>Or if you own a local insurance agency, would your firm be personified by a great-hug-giving grandparent with kind eyes, ready to provide wisdom and cookies?<\/p>\n<p>Now you\u2019re getting the picture. Hopefully you\u2019re doing this exercise in your head, trying to figure out just \u201cwho\u201d your brand is (\u2026 and if that\u2019s the right person you <em>want<\/em> to be).<\/p>\n<p><em>PRO TIP: As a writer, I\u2019m a big believer that word choice says a lot about your brand. <\/em><\/p>\n<p>Think about these three things:<\/p>\n<ul>\n<li><strong>Contractions<\/strong> = Would you say \u201cWe are proud to provide\u201d or \u201cWe\u2019re proud to provide?\u201d<\/li>\n<li><strong>\u201cAnd\u201d<\/strong> = Would you start a sentence with that word?<\/li>\n<li><strong>Parentheses<\/strong> = Do you use comments in \u201cparens\u201d to address your readers directly?<\/li>\n<\/ul>\n<p>For me, the answers are always \u201cWe\u2019re,\u201d Yes, and Yes. These things are tools that do away with boring formality \u2013\u00a0and provide a brand voice with friendliness and authenticity. <em>(See my previous Rocks Digital post on \u201c<a href=\"https:\/\/www.rocksdigital.com\/create-unique-brand-voice\/\">How to Create Your Company\u2019s Unique Brand Voice<\/a>.\u201d)<\/em><\/p>\n<p><span class=\"callout\">Question #2: If your perfect customer was a person, who would it be?<\/span><\/p>\n<p>Enough about you for now. Let\u2019s talk about your ideal customer \u2013 and the personification of that customer.<\/p>\n<p>Using those examples from above:<\/p>\n<ul>\n<li>Smith Family Furniture and Mama Victoria\u2019s Restaurant = Pretty much targeting the average local family. To be more specific, the person(s) in the household who\u2019s in charge of picking the furniture and choosing where to eat. So, it\u2019s a mom or dad (or both) ages 25\u201355, in your immediate area (and all the demographics that go along with your location) \u2013 who\u2019s likely looking to save money.<\/li>\n<li>Chemical company = Maybe chemical engineers or specific manufacturing types in charge of specifying or purchasing supplies. Could be a CFO, VP\/Director of Operations, Purchasing Manager or Senior Engineer. Likely a middle-aged, highly educated professional you\u2019re talking to.<\/li>\n<li>Local insurance agency = Very likely to be the same \u201cperson\u201d as Smith Family Furniture and Mama Victoria\u2019s. A committed family person tasked with making important decisions for the household.<\/li>\n<\/ul>\n<p><em>PRO TIP: Do a deep dive into finding this person (or people \u2013 not everybody is part of a big family). <\/em><em>\u00a0<\/em><\/p>\n<p>Look at the general demographics of your typical customer and read up on statistics and trends.<em>\u00a0<\/em><\/p>\n<p>Example: If you\u2019re the local insurance agency owner, and your business focuses on products for the senior market \u2013 have you done the research into the seniors in your area? Are the ones in their 60s and 70s still working? Are they staying in their homes or downsizing? The more you know about your target demographic, the more defined the \u201cperson\u201d of your target audience becomes.<\/p>\n<p><span class=\"callout\">Bonus Half-Question: Are you bringing these people together?<\/span><\/p>\n<p>What if you find out that your \u201cperson\u201d doesn\u2019t quite represent you the best? Or that you\u2019ve been trying to reach the wrong \u201cperson\u201d with your marketing efforts?<\/p>\n<p>You might be coming off too stiff and formal \u2013 or too informal and amateurish. And you may be <a href=\"https:\/\/www.advicelocal.com\/blog\/content-marketing-target-audience\/\" target=\"_blank\" rel=\"noopener\">perceiving your target audience incorrectly<\/a>. What if you\u2019re trying to reach the Dad of the family, when Mom is the real decision-maker? Or what if your best customer is a younger, single professional who lives on their own?<\/p>\n<p>The bottom line:<\/p>\n<ul>\n<li>Figure out <em>who<\/em> your brand is.<\/li>\n<li>Then take a good look at <em>who<\/em> your best customer is (or best customers are).<\/li>\n<li>Think about how these two people connect. If they don\u2019t, you know you need to change direction with your marketing efforts.<\/li>\n<\/ul>\n<p>There\u2019s a lot more questions than answers above. That\u2019s on purpose.<\/p>\n<h2>The More You Know Your Brand, the More You Grow Your Brand<\/h2>\n<p>Take some time to think about these questions, because the more you know <a href=\"https:\/\/www.rocksdigital.com\/you-centered-content\/\">about yourself and your customers<\/a>, the more focused \u2013 and successful \u2013 your marketing will be!<strong>\u00a0<\/strong><\/p>\n<div class='tm-tweet-clear'><\/div>\n<div class='tm-click-to-tweet'>\n<div class='tm-ctt-text'><a href='https:\/\/twitter.com\/share?text=Answer+these+Questions+to+Really+Know+Your+%23Brand+says+%40HDRubin+%23RocksDigital+%23Business&#038;url=https:\/\/www.rocksdigital.com\/questions-really-know-brand\/' target='_blank'>Answer these Questions to Really Know Your #Brand says @HDRubin #RocksDigital #Business<\/a><\/div>\n<p><a href='https:\/\/twitter.com\/share?text=Answer+these+Questions+to+Really+Know+Your+%23Brand+says+%40HDRubin+%23RocksDigital+%23Business&#038;url=https:\/\/www.rocksdigital.com\/questions-really-know-brand\/' target='_blank' class='tm-ctt-btn'>Click To Tweet<\/a><\/p>\n<div class='tm-ctt-tip'><\/div>\n<\/div>\n<p><strong><em>Have you already figured out who your brand is? If so, how have you reshaped your marketing to reflect it? Share your thoughts in the comments!<\/em><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>When a prospective customer thinks about your brand \u00ad\u00ad\u2013 let\u2019s assume they already know your brand or company \u00ad\u2013 who do they think of? (And I don\u2019t just mean you or the person answering the phones.) Normally, we\u2019d consider \u201cwhat\u201d they think of: your products\/services, your reputation, etc. But in this blog post, I\u2019m going [&hellip;]<\/p>\n","protected":false},"author":60,"featured_media":23657,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[402],"tags":[118,377],"class_list":["post-16022","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-branding","tag-branding","tag-marketing"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The 2.5 Most Important Questions to Ask to Really Know Your Brand<\/title>\n<meta name=\"description\" content=\"Discover how to define your brand and target audience with our latest blog post. 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