{"id":11440,"date":"2016-08-30T04:04:25","date_gmt":"2016-08-30T09:04:25","guid":{"rendered":"https:\/\/www.rocksdigital.com\/?p=11440"},"modified":"2025-06-13T13:48:01","modified_gmt":"2025-06-13T18:48:01","slug":"customer-satisfaction","status":"publish","type":"post","link":"https:\/\/www.rocksdigital.com\/customer-satisfaction\/","title":{"rendered":"5 Tips to Improve Customer Satisfaction"},"content":{"rendered":"
\"Tips
Image Credit \u2013 Thapana_Studio\/Shutterstock.com<\/figcaption><\/figure>\n

Recently, I experienced a customer satisfaction \u201ctest\u201d<\/a> in a way. A few weeks ago, an email with the subject line \u201cBook editing quote\u201d landed in my Inbox. The sender desired a bid to edit her boyfriend\u2019s book. Naturally, such an email generates one of two responses: excitement and MORE excitement. Right?<\/p>\n

Not so fast.<\/p>\n

In this case, my response was to \u201cpump the brakes\u201d on this prospective customer\u2019s request for one highly important, customer-satisfaction reason: I have NO book editing experience. Instead, I thanked the sender for considering me for such a dynamic request.<\/p>\n

And, I replied: \u201cBecause I have no book editing experience, I am going to decline the project. If you need articles, blogs, or other written correspondence edited, contact me with the topic and deadline. Thanks! Regina.\u201d<\/p>\n

What did I receive in response? A note of appreciation.<\/p>\n

How did I feel after I sent that email? 10 feet tall.<\/p>\n

Begin Every Project with Customer Satisfaction in Mind<\/h2>\n

Above all, to attain long-term customer satisfaction:<\/p>\n

    \n
  1. \u00a0Know your craft and be fabulous at it.<\/li>\n
  2. Deliver the promised high-quality goods and services in an agreed upon manner and timeframe.<\/li>\n
  3. If you can\u2019t do No. 1 and No. 2, walk, no, RUN as far away from the project BEFORE wasting the customer\u2019s money and your time.<\/li>\n<\/ol>\n

    These insights are grounded by Stephen Covey\u2019s Habit #2\u2014 \u201cBegin with the End in Mind,\u201d from his famous business and personal growth primer \u201cThe 7 Habits of Highly Effective People<\/a>.\u201d It\u2019s worth rereading or listening to the audiobook because such timeless principles are even more relevant in today\u2019s \u201coverscheduled, no attention space\u201d lifestyles.<\/p>\n

    5 Tips to Improve Business and Customer Satisfaction<\/h2>\n

    Business success requires planning and the willingness to learn from mistakes\u2014neither of which are easy to accomplish. Try these tips:<\/p>\n

    1. Stay in your lane<\/span>
    \nDo the work you are qualified and competent to do. If you focus on refining and maintaining those skills, your customers will reward you with repeat     business and good recommendations<\/a>.<\/p>\n

    2. Start out with a clear picture of the final deliverable<\/span>
    \nUnderstand in detail what the customer wants and then evaluate your goods and services to ensure you can get the job done, on time and on budget.<\/p>\n

    3. Shore up your team<\/span>
    \nBefore starting a new project, do a SWOT (strengths, weaknesses, opportunities, and threats) analysis to determine if you have all of the resources to deliver high-quality goods and services. If the results are lacking, make changes, fast.<\/p>\n

    4. Say \u201cNo, Thank You\u201d<\/span>
    \nSolving problems for customers is not easy to do. Be prepared to turn down any projects that don\u2019t fit your company\u2019s mission statement, business model, or that you just don\u2019t have a good feeling about.<\/p>\n

    5. Share often (because as I like to say \u201cA closed mouth won\u2019t get fed\u201d)<\/span>
    \nTake time to help a competitor with a tip or a proven strategy because in the end, there is more than enough business for everyone.<\/p>\n

    No Shortcuts to Customer Satisfaction<\/h2>\n

    In the book \u201cPrimary Greatness: The 12 Levers of Success<\/a>\u201d by Stephen Covey (edited by Sean Covey), we are reminded of a critical challenge facing society: \u201c\u2026 Too many of us–more than ever, I\u2019m afraid–are trying to take a shortcut around the principles of life. We want love but not commitment. We want success without paying the price. We want thin bodies and our cake too. In other words, we want something we can never have–the rewards of good character without good character.\u201d<\/p>\n

    Ultimately, by remaining open to the right opportunities, we experience our best work. This fuels our customers\u2019 successes. And their successes feed ours.<\/p>\n

    <\/div>\n
    \n
    Begin with the end in mind–meaning customer satisfaction says @digiqueen0809 #RocksDigital<\/a><\/div>\n

    Click To Tweet<\/a><\/p>\n

    <\/div>\n<\/div>\n

    What’s your favorite tip for customer satisfaction?<\/strong><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

    Recently, I experienced a customer satisfaction \u201ctest\u201d in a way. A few weeks ago, an email with the subject line \u201cBook editing quote\u201d landed in my Inbox. The sender desired a bid to edit her boyfriend\u2019s book. Naturally, such an email generates one of two responses: excitement and MORE excitement. Right? Not so fast. In […]<\/p>\n","protected":false},"author":50,"featured_media":42999,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[68],"tags":[545,546],"class_list":["post-11440","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-development","tag-customer-satisfaction","tag-stephen-covey"],"yoast_head":"\n5 Tips to Improve Customer Satisfaction | Rocks Digital<\/title>\n<meta name=\"description\" content=\"Enhance customer satisfaction with expert business tips by Regina Burns. 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